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filler@godaddy.com
Last updated: October 29, 2025
Welcome to Root & Light Co.
These Terms & Conditions outline the rules and guidelines for using our website and its content. By accessing or using this site, you agree to these terms. Please read them carefully before continuing to browse, purchase, or interact with our content.
Root & Light Co. is a caregiving and wellness brand that provides educational content, inspiration, and curated products to support caregivers and families. Our goal is to offer understanding, resources, and light for those who care for others.
By visiting this site, you agree to use it for lawful purposes only. You must not:
We reserve the right to update or change these terms at any time.
All content on this website—including text, images, graphics, logos, and designs—is the property of Root & Light Co. LLC unless otherwise stated. You may share or reference our materials for personal or educational purposes, but reproduction or commercial use without written consent is prohibited.
The information shared on this site, including blog posts, guides, and caregiver resources, is for informational and inspirational purposes only. It is not medical, therapeutic, or professional advice.
Always consult qualified professionals regarding medical, mental health, or caregiving decisions.
Some products and services featured on Root & Light Co. may contain affiliate links. This means we may earn a small commission if you make a purchase through those links—at no additional cost to you. We only recommend products that align with our mission and values.
If you make a purchase through our website or linked partner platforms:
If you choose to share comments, stories, or testimonials through our forms or community features, you grant Root & Light Co. permission to display or share that content in alignment with our brand’s purpose of caregiver support and awareness. We may edit submissions for clarity or length while preserving intent and tone.
We respect your privacy. Any personal information collected (such as emails for newsletters or contact forms) will only be used to communicate with you or provide requested services. We will never sell or share your information with third parties without consent.
For more details, please review our Privacy Policy.
Root & Light Co. and its team are not liable for any direct or indirect damages arising from the use of our website, products, or linked resources. Your use of this site and its materials is at your own discretion and risk.
These Terms & Conditions are governed by the laws of the State of New York, United States. Any disputes will be handled within the appropriate courts of that state.
If you have questions about these Terms & Conditions, please contact us at:
📧 erin@rootandlightco.com
📍 Root & Light Co. LLC — [Rome, NY]
At Root & Light Co., every order is prepared with care, intention, and heart. We want you to love your purchase and feel the light that inspired it.
Returns & exchanges
Because many items are made-to-order, handmade, or perishable (such as dried bouquets), we generally do not accept returns or exchanges. However, your satisfaction matters deeply to us — if something isn’t right, please reach out within 7 days of delivery so we can make it right together.
Damaged or incorrect orders
If your order arrives damaged or isn’t what you expected, please contact us at Erin@rootandlightco.com within 7 days with photos of the item and packaging. We’ll gladly replace or refund the item as appropriate.
Apparel & non-perishable items
For non-custom apparel or merchandise (shirts, mugs, or décor), we accept returns within 14 days of delivery if the item is unused, unwashed, and in its original condition.
• Customer is responsible for return shipping unless the item arrived damaged or defective.
• Refunds are issued to the original payment method once the item is received and inspected.
Cancellations
Orders may be canceled within 24 hours of purchase. After that time, items may already be in production or packaging and may not be eligible for cancellation.
Gift cards & donations
Gift cards and charitable donation portions (such as the percentage donated to dementia research) are non-refundable, as they are immediately designated toward our mission impact.
How to reach us
Please email Erin@rootandlightco.com with your order number and a brief description of your issue. Our small team will respond within 2 business days.
Thank you for supporting Root & Light Co. and helping us honor caregivers and families through every purchase.
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