Proudly supporting Lewy Body Dementia research with every single sale

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Terms and Conditions

ROOT & LIGHT CO.™ — TERMS & CONDITIONS
Last Updated: April 2026

Welcome to Root & Light Co.™ By accessing our website and purchasing from our shop, you agree to the following Terms & Conditions.

1. Products & Fulfillment

Root & Light Co. currently offers handmade pressed floral bookmarks.

All bookmarks are:

  • Hand-assembled using real dried flowers 
  • Unique and one-of-a-kind 
  • Shipped from our home studio in New York 

Orders typically ship within 3–5 business days.

2. Shipping

  • Root & Light Co. currently ships within the United States only 
  • Shipping times may vary depending on carrier conditions 
  • Customers are responsible for providing accurate shipping information 

Once an order has shipped, delivery timelines are out of our control.

3. Product Variations & Handmade Disclaimer

Each bookmark is made using real flowers and natural materials. Because of this:

  • No two bookmarks are identical 
  • Flower types, colors, and placement will vary 
  • Minor imperfections are part of the handmade nature 

By purchasing, you acknowledge and appreciate these natural variations.

Allergy Notice
Products contain real plant materials that may cause sensitivities.

4. Returns, Exchanges & Cancellations

Due to the handmade nature of our products:

  • All sales are final 
  • We do not accept returns or exchanges 

Damaged Items
If your order arrives damaged, please contact us within 7 days with photos so we can make it right.

Order Changes
Orders cannot be changed or canceled once they have shipped.

5. Lost or Delayed Packages

Root & Light Co. is not responsible for:

  • Carrier delays 
  • Lost or stolen packages 
  • Incorrect addresses provided at checkout 

If a package is marked delivered but cannot be located, please contact your mail carrier.

6. Bouquet Subscription (Seasonal Offering)

Root & Light Co. may offer limited seasonal bouquet subscriptions (CSA-style).

By purchasing a subscription, you agree to the following:

  • Bouquets are seasonal and farm-dependent 
  • Flower varieties, colors, and sizes will vary week to week 
  • Subscriptions are non-refundable once the season begins 

Pickup / Delivery

  • Details (location, timing, delivery if offered) will be provided at time of purchase 

Missed Pickups

  • Missed pickups are forfeited and cannot be rescheduled or refunded 

Weather & Crop Disclaimer

  • Farming is subject to weather, pests, and growing conditions 
  • In rare cases, substitutions or adjustments may be made 

7. Donation Statement

Root & Light Co. donates a portion of proceeds to the Lewy Body Dementia Association (LBDA) in support of research.

Donation totals may vary and are shared periodically.

Root & Light Co. is not a nonprofit organization.

8. Taxes

Sales tax is applied at checkout when required by law.

9. Payment & Security

We accept major payment methods through a secure checkout system.

All transactions are encrypted. We do not store payment information.

10. Privacy

We collect only the information needed to fulfill your order (name, address, email).

We do not sell or share your data.

Third-party platforms used to operate this site may process information as needed.

11. Intellectual Property

All content, designs, branding, and images are the property of Root & Light Co.™ and may not be used without permission.

12. Limitation of Liability

Root & Light Co. is not liable for damages related to:

  • Product use 
  • Shipping issues 
  • Website errors 

13. Updates to Terms

These Terms may be updated at any time. Continued use of the site means you accept any changes.

Contact

For questions, please email: erin@rootandlightco.com

Root & Light Co. Return and Refund Policy - updated April 2026

At Root & Light Co., every order is prepared with care, intention, and heart. We want you to love your purchase and feel the light that inspired it.

Returns & Exchanges

Because each bookmark is handmade using real flowers, all sales are generally final.

That said, your experience matters deeply to us—if something isn’t right, please reach out within 7 days of delivery, and we’ll make it right together.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us at erin@rootandlightco.com within 7 days of delivery with photos of the item and packaging.

We’ll gladly offer a replacement or refund as appropriate.

Cancellations

Orders may be canceled within 24 hours of purchase. After that time, orders may already be in production or packaging and may not be eligible for cancellation.

Bouquet Subscriptions (Seasonal)

For seasonal bouquet subscriptions:

  • Subscriptions are non-refundable once the season begins 
  • Missed pickups or deliveries are non-refundable 
  • Flowers are seasonal and may vary based on availability, weather, and growing conditions 

We appreciate your understanding—this model helps us plan and grow intentionally.

Gift Cards & Donations

Gift cards and any charitable donation portions are non-refundable, as they are immediately directed toward our mission.

How to Reach Us

Please email erin@rootandlightco.com with your order number and a brief description of your issue.
We’ll respond within 2 business days.

Thank you for supporting Root & Light Co. and helping us grow something meaningful. 💛

Privacy Policy

Root & Light Co. — Privacy Policy
Last Updated: April 2026

At Root & Light Co., we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and how it’s handled.

1. Information We Collect

When you place an order or interact with our website, we may collect:

  • Name 
  • Email address 
  • Shipping address 
  • Order details 
  • Payment information (processed securely by third parties—we do not store this) 

We may also collect basic technical data such as IP address, browser type, and site usage to help improve our website.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders 
  • Communicate with you about your order 
  • Provide customer support 
  • Improve our website and offerings 

We do not sell or share your personal information.

3. Third-Party Services

We use trusted third-party services to operate our business, including:

  • Website + checkout platform (GoDaddy) 
  • Payment processors (e.g., PayPal, credit/debit providers) 
  • Shipping providers 

These services only access information necessary to perform their functions and have their own privacy policies.

4. Cookies

Our website may use cookies or similar technologies to improve functionality and understand general usage.

You can disable cookies through your browser settings if you prefer.

5. Data Security

We take reasonable steps to protect your information. All payments are processed through secure, encrypted systems.

6. Your Rights

You may request to:

  • Access or update your information 
  • Request deletion of your data 

To do so, contact us using the email below.

7. Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect information from children.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this policy from time to time. Continued use of the site means you accept those changes.

Contact

For questions or requests, please email: erin@rootandlightco.com

Copyright © 2026 Root & Light Co. - All Rights Reserved.

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